SUPPORT & MAINTENANCE
Aximo offer support and maintenance plans that account for expected and unexpected software and Web issues across a range of devices and systems that can always be adapted to the specific needs of each company. Our clients also benefit from the continuous evolution of our products during an after sales phase of the projects.
We assist enterprises with maintaining their IT infrastructures fully operable, flexible, and secure, helping them to continuously optimize total cost of ownership.
Our Developers and support staffs will handle user-side issues and minor glitches in your software / application before they escalate into service-disrupting problems. At this level, we analyze user information and resolve issues without delving into the code.
When the root cause is in a system deficiency, our expert troubleshooting team will investigate the issue, detect and fix bugs, or perform performance-critical configurations, installations, and updates.
To deal with the most advanced, never-faced-before issues, Aximo involves high-skilled architects and engineers who will investigate the source code to remedy disruptions, optimize back-end functionality, and enhance the system with new transformative features.
Choose a maintenance strategy that comprehensively caters to the requirements and deficiencies of your IT ecosystem, fostering the sustainable expansion of your digital enterprise
In the event of substantial modifications to your software environment, our team will adapt the applications and tools to the revised conditions, ensuring their stability and continued high usability.
Our team will enhance your solution to boost its performance and extend its operational lifespan. We will enrich it with innovative features and address any performance impediments
Aximo's engineers swiftly address and resolve software bugs and glitches to optimize functionality and enhance the user experience. Repairs can be scheduled or executed promptly as needed.
Aximo Team ensure your software's future resilience by re-engineering it for fault resistance. Our team enhances operational characteristics, adds relevant features, and eliminates obsolete elements.
Clients are guided to choose the level of software support and maintenance that aligns with their project needs and business environment
For a fixed rate, hire Aximo dedicated support team who will keep an eye on your software ecosystem’s health and stability 24/7, run scheduled service maintenance activities, and promptly perform hot fixes of any complexity.
Turn to Aximo when you need to augment your in-house maintenance team with professional support technicians, engineers, Developers or consultants, and get the needed service over a specified period of time, paying for the consumed resources only in advance or after support it depends.
In case you encounter an unexpected and disruptive software issue or compromised security, get in touch with our support team. You can count on fast team setup and our broad expertise in tackling security incidents and critical outages.
Managed IT Services
Aximo offer support and maintenance plans that account for expected and unexpected software and Web issues across a range of devices and systems that can always be adapted to the specific needs of each company. Our clients also benefit from the continuous evolution of our products during an after sales phase of the projects.
We assist enterprises with maintaining their IT infrastructures fully operable, flexible, and secure, helping them to continuously optimize total cost of ownership.
When managing software, we maintain its high performance, security, and user adoption. We also improve its functional capabilities and make it more powerful and attractive for end users.
By ensuring the correct operation, integrity and immunity of IT infrastructures’ components and nodes, we guarantee that business processes are stable and protected.
Our managed IT services in action
1
Evaluation
We assess the state of the software and infrastructure to be managed.
2
Scope
With the customer, we decide on the scope, duration, and budget of the engagement5
3
Team selection
We select professionals with respective qualifications.
4
SLA
We sign an SLA summarizing the conditions of cooperation between Aximo and the customer.
5
Process
We provide on-demand or ongoing services in line with the SLA.
Application management services
Technological focus
Aximo focus on solutions’ high performance and adherence to the requirements.
- • App lifecycle management
- • Configuration and reconfiguration
- • Functional and security updates
- • Feature optimization
User focus
Aximo zero in on the aspects that demonstrate software efficiency from end users’ perspective.
- • User access
- • User experience
- • User analytics
- • User behavior
1-Continuous app monitoring
We use available monitoring tools as well as deliver custom monitoring solutions to keep tabs on enterprise apps performance. Our goal is to ensure 24/7 uptime and availability across all devices and supported geographical zones. Our monitoring activities include three core components:
Logging
Alerting
Visualizing
2- Targeted app troubleshooting
Using aggregated monitoring data, we ensures the continuous operability of enterprise apps. We address a range of issues, from incorrect configurations to code inconsistencies, ensuring proactive or reactive steps are taken promptly.
Network management
We administrate networks to ensure their architectures are correct and resources are distributed optimally.
System administration
We ensure availability and security of enterprise IT assets (databases, physical and virtual servers, active directories, etc.)
Storage management
We manage data centers and stand-alone data storages to maintain their well-balanced load and protection of stored data.
Device management
We set up processes and tools for the continuous monitoring and security checkups of corporate devices.
IT infrastructure management
We assist enterprises in maintaining robust IT infrastructures. Our focus is on safeguarding their integrity, ensuring security, and adapting to evolving business needs.